This is important information for all Orange BIkes customer who have purchased an Orange RX9. A number of Orange RX9 bikes were made with forks, which have a potential risk of breaking. Under certain circumstances the fork steerer tube can become disconnected from the rest of the fork.
While we have had no critical failures, we have had two instances of the steerer becoming detached from the rest of the fork. This occured after the owners reported the forks making a creaking sound and where the forks were removed for inspection.
A number of other forks suffering from a creaking sound have been reported to us. This has led us to issue this recall.
The safety of our customers is very important to us. Therefore if you are the owner of an Orange RX9 please do not ride your RX9 bicycle until the fork has been checked and you are certain it is safe to use.
We understand the inconvenience this will cause to you as an RX9 owner. We apologise for this but would like to reassure our customers we are acting in the interest of your safety.
The affected forks may be fitted to any RX9 bike sold since the release of the model in April 2013.
The issue related to the height of the fork cathead. This is the part of the fork that connects the fork steerer tube to the legs of the fork. Affected forks have an undersized cathead. This means the join between the cathead and the steerer is not strong enough.
It is clear to see if the fork is part of the recall by a visual inspection.
On forks that need replacing the measurement of the cathead in the center is 30mm.
The forks that are ok, and do not require replacement, have a cathead with a 35mm central measurement.
If you have checked your forks and have found them to be ok you can continue to use the bike and no action is required.
If you find you have an affected fork DO NOT RIDE YOUR BICYCLE UNTIL THE FORK HAS BEEN REPLACED.
Orange will provide you – through your Orange Dealer – a free replacement fork for your RX9.
Due to this being an unforeseen problem replacement forks have had to be manufactured especially. This has unfortunately meant that replacement forks will not be available until early November. We estimate that the shipping date will be November 7th 2014.
Please contact your Orange Bikes dealer for more information on how to arrange to get your forks replaced.
If you have any more questions please contact your Orange Dealer or Orange Bikes directly on 01422 311 113.