1 Year Racing Warranty
This 1 Year racing warranty allows for using your Orange Bike in competition. Due to the additional stresses and impactful nature of gravity competition, normally not covered by warranty, Orange BIkes warranty these frames for 1 year from the purchase date.
Orange Mountain Bikes Limited (Orange) warrants to the original owner each new Orange bicycle frame, rigid fork (if fitted), suspension pivot bearings and Orange components against defects in workmanship and materials for 1 year from the purchase date. After registration of your frame.
All suspension forks, rear shocks (if fitted) and components (other than those made by Orange) shall be covered by the stated warranty of their manufacturer. Warranty claims for suspension forks, rear shocks and components should be sent to the representative of the manufacturer via the supplying dealer.
This warranty is limited to the repair or replacement of a defective frame, fork or component part and is the sole remedy of the warranty. The owner will also be responsible for any labour and postage costs involved and the cost of any additional components required.
This warranty applies only to a bicycle purchased from Orange Mountain Bikes Limited or a retailer authorised by Orange Mountain Bikes Limited.
The warranty does not cover:
- Normal wear and tear,
- Improper assembly (such as crossed bottom bracket threads),
- Damage due to poor maintenance
- Damage or failure due to accident, abuse, collision impact (e.g. flared headtube)
- Neglect (e.g. chainstay chipping, cables rubbing through paint)
The warranty will be invalidated by:
- Installation of parts and accessories not originally intended for, or compatible with the bicycle as sold.
- Fitting or modification of rear suspension units not supplied as original equipment
- Fitting suspension forks with travel longer than the recommended maximum, (shown on each model's geometry information)
- Incorrect fitting of a dropper seatpost Click here for information
- Any non-standard treatment to the frame such as stripping, repainting or polishing.
Main pivot bearings are covered for manufacturing failures. In general bearings are 'wear and tear' items and require routine maintenance - this will need doing frequently if you ride your bike in wet and muddy conditions or use a jet-washer heavily. If you believe your pivot bearings have failed due to manufacturing fault please contact your dealer.
Orange Mountain Bikes reserve the right not to warranty bicycles, frames or components which in their opinion have been used for riding conditions outside the limits indicated for each model. These limits are shown on the Ride Guide and geometry information featured on each model's webpage in the geometry section. Your Orange dealer can provide clarification of these categories and the intended use for individual models, if required.
The warranty excludes bicycles used for competition, speed or time trials, hire, reward or rental. Orange Mountain Bikes Limited shall not be responsible for incidental or consequential damages.
Claims under this warranty are to be made with Orange Mountain Bikes Limited or through an authorised Orange dealer.
The complete bicycle must be returned to Orange Mountain Bikes Limited via the authorised Orange dealer to allow inspection of all the components and parts. Proof of purchase is required and warranty registration must have been received by Orange Mountain Bikes Limited before warranty claims can be processed. in the event of a claim, the warranty period is not extended, it is always based on the date of the original purchase.
This limited warranty does not apply to damage caused by collision, crashing, trick riding, riding with heavy loads, commercial activities, or any similar activities or misuse; such uses may damage the bicycle, can cause serious injury to the rider, and in all cases will void this warranty.
This warranty does not take the place of any legal and contractual rights between the supplying dealer and the owner. In the event of a problem the owner should contact the supplying dealer in the first instance.
This warranty does not affect your statutory rights under applicable national law.
If you think you have a warranty claim, it is important you follow the proper procedure.
In the first instance you must contact the Orange dealer from where you purchased your bike. They will assist you with any queries you may have.