2013 Warranty Information

Date of Purchase: 1/07/2012 to 31/10/2013

Thank you for choosing one of our performance products. We are sure you will have many years of enjoyment from your new purchase. Please complete the details on the card supplied with the bike so that in the unlikely event of there being a problem you can fully benefit from the back-up available to you. You should also keep this card as your owners record. Alternatively you can complete your ownership registration online at [url=http://www.orangebikes.co.uk/register]http://www.orangebikes.co.uk/register[/url], you will receive an email confirming the registration and there is no need to return the owners card.


If you think you have a warranty claim, it is important you follow the proper procedure. In the first instance you must contact the authorised Orange Mountain Bikes dealer from where you purchased your bike. They will assist you with any queries you may have.


Orange Mountain Bikes Limited (henceforth Orange) warrants each new Orange bicycle frame, rigid fork (if fitted) and Orange components against defects in workmanship and materials for the following periods from the purchase date of the original owner.

Warranty Period from date of original purchase
Model Number of years Fork travel
Hardtails Frame Pivot Bearings Paint Maximum
Clockwork 5 n/a 1 130 mm
Crush 5 n/a 1 150 mm
Diva 5 n/a 1 130 mm
Full Suspension Frame Pivot Bearings Paint Maximum
Five & Five Diva 3 5 1 160 mm
Five 29 3 5 1 150 mm
Gyro 3 5 1 120 mm
Alpine 160 2 5 1 160 mm
Patriot 1 5 1 200 mm
322 1 5 1 200 mm
Road and Urban Frame Pivot Bearings Paint Maximum
Carb-O 2 n/a 1 n/a
RX9 5 n/a 1 n/a

All suspension forks, rear shocks (if fitted) and components (other than those made by Orange) shall be covered by the stated warranty of their manufacturer. Warranty claims for suspension forks, rear shocks and components should be sent to the representative of the manufacturer via the supplying dealer.

This warranty is limited to the repair or replacement of a defective frame, fork or component part and is the sole remedy of the warranty.

This warranty applies only to a new bicycle purchased from a retailer authorised by Orange.

The warranty does not cover normal wear and tear, improper assembly (such as crossed bottom bracket threads), poor maintenance or installation of parts and accessories not originally intended for, or compatible with the bicycle as sold, labour charges for part replacement or changeover. Specifically the fitting or modification of rear suspension units not supplied as original equipment or fitting suspension forks with travel longer than the recommended maximum, as shown in the table above will invalidate this warranty.

Orange reserve the right not to warranty bicycles, frames or components which in their opinion have been used for riding conditions outside the limits indicated for each model. These limits are shown on the Ride Guide and geometry information featured in the current Orange brochure and website. Your Orange dealer can provide clarification of these categories and the intended use for individual models, if required.

The warranty does not apply to damage or failure due to accident, abuse, collision impact (e.g. flared headtube) or neglect.

The warranty excludes bicycles used for competition, speed or time trials, hire, reward or rental.

Orange shall not be responsible for incidental or consequential damages.

Claims under this warranty are to be made through an authorised Orange dealer. The complete bicycle must be returned via the authorised Orange dealer to allow inspection of all the components and parts. Proof of purchase is required and a warranty registration card (see opposite) must have been received by Orange before warranty claims can be processed.

This limited warranty does not apply to damage caused by collision, crashing, trick riding, riding with heavy loads, commercial activities, or any similar activities or misuse; such uses may damage the bicycle, can cause serious injury to the rider, and in all cases will void this warranty.

On models with adjustable geometry it is essential you follow the factory recommendations. Failure to do so will void the warranty

This warranty does not take the place of any legal and contractual rights between the supplying dealer and the owner. In the event of a problem the owner should contact the supplying dealer in the first instance.

Carbon Fibre Frames

If your carbon fibre frame suffers a significant impact then its integrity may well be compromised and we would recommend replacement. Even if there appear to be no visual signs, the frame could be damaged internally leading to possible failure and cause injury. In an instance where such damage occurs we are extending our Acidental Damage Replacement Offer to also cover carbon fibre frames.

Useful Product Lifecycle

Every Orange bicycle and frameset has a useful product life cycle. The length of that useful product life cycle will vary with the construction and materials of the bicycle or frameset, the maintenance and care the bicycle or frameset receives over its useful product life cycle, and the type and amount of use the bicycle or frameset is subject to. Uses in competitive events, trick riding, ramp riding, jumping, aggressive riding, riding on severe terrain, riding in severe climates, riding with heavy loads, commercial activities and other types of non standard use can dramatically shorten the useful product life cycle of an Orange bike or frameset. Any one or a combination of these conditions may result in an unpredictable failure of a bike or frameset that would not be covered by this warranty.

All Orange bikes and framesets should be checked before every ride and periodically checked by an authorised Orange dealer, for indicators of stress and/or potential failure, including cracks, deformation, corrosion, paint peeling, dents and any other indicators of potential problems, inappropriate use, or abuse. If any abnormality or indication of a problem is found the bicycle should be returned to an authorised Orange dealer or to Orange for further checks before being ridden again. These are important safety checks and very important to help prevent accidents, bodily injury to the rider and shortened useful product life cycle of a Orange bike or frameset.

IMPORTANT NOTE: this warranty applies only to the original owner and is not transferable.

Ex-Demo/rental/hire bikes

This warranty specifically excludes ex-demonstration bikes, bikes used for rental or hire or sold as second hand or shop damaged/spoiled. These bikes will be covered with a contract between seller and buyer under Sale of Goods legislation not the Orange Mountain Bikes Limited Warranty.

Staple your original purchase receipt to the warranty card you received with your Orange bike and keep in a safe place. The Orange Mountain Bikes Registration Card must be completed in full, including being stamped and signed by your dealer. Failure to do so may affect any claim.